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## 1. Introduction

Elithalomso ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

## 2. Information We Collect

### 2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

- Fill out a contact form
- Subscribe to our newsletter
- Request a consultation
- Communicate with us via email or phone

The personal information we collect may include:

- Name and surname
- Email address
- Phone number
- Company name
- Job title

### 2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

- IP address
- Browser type
- Operating system
- Pages visited
- Time and date of visit
- Referring website

## 3. How We Use Your Information

We use the information we collect to:

- Provide and maintain our services - Process your requests and deliver the services you've requested
- Communicate with you - Respond to your inquiries, send updates, and provide customer support
- Improve our website - Analyze how visitors use our site to enhance user experience
- Marketing - Send you information about our services, promotions, and events (with your consent)
- Legal compliance - Comply with applicable laws and regulations

## 4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area, our legal basis for collecting and using your personal information depends on the specific context:

- Contract performance - To fulfill our obligations to you
- Legitimate interests - To improve our services and website
- Consent - Where you have given explicit consent
- Legal obligation - To comply with the law

## 5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

- Service providers - Third-party vendors who assist in operating our website and conducting our business
- Legal requirements - When required by law or to protect our rights
- Business transfers - In connection with a merger, acquisition, or sale of assets

## 6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Our security measures include:

- SSL/TLS encryption for data transmission
- Regular security assessments
- Access controls and authentication
- Secure data storage with industry-standard providers

## 7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

## 8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

- Access - Request a copy of your data
- Rectification - Correct inaccurate data
- Erasure - Request deletion of your data
- Restriction - Limit how we use your data
- Portability - Receive your data in a structured format
- Objection - Object to certain processing activities

To exercise these rights, please contact us at privacy@elithalomso.co.za.

## 9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For more information, please see our Cookie Policy.

## 10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

## 11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

## 12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

## 13. Contact Us

If you have questions or concerns about this privacy policy, please contact us at:

- Email: privacy@elithalomso.co.za
- Phone: +27 78 2707 874
- Address: 136 Fifth Street, Halfway Gardens, Midrand, 1686, South Africa

Last Updated: March 2026